Dil's Farm Private Limited ("we", "us", "our") operates the Dil's Farm mobile application. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it. By using the App, you agree to the practices described in this policy.
We collect the following categories of information: Identity & Contact: Your name, phone number, and delivery address (flat number, block, street, landmark, pincode). Account Information: Your role in the App (customer, delivery agent), account preferences, and app settings. Order & Subscription Data: Products ordered, quantities, delivery dates, subscription schedules, and order history. Wallet & Transaction Data: Wallet balance, top-up history, payment references, coupon usage, and transaction logs. Payment Information: Payments are processed by Razorpay. We do not store your card numbers, UPI credentials, or bank account details. We only store a payment reference ID for record-keeping. Device Information: Firebase Cloud Messaging (FCM) device tokens for sending you push notifications. These are unique to your device and refreshed periodically. Usage Data: Basic app interaction data collected by Firebase Analytics to help us improve the App.
We use your information to: • Authenticate your account securely via phone number OTP (Firebase Authentication). • Process and fulfil your orders and subscriptions. • Deduct wallet balances and maintain transaction records. • Send you order confirmations, delivery updates, and payment notifications via push notifications, SMS, or WhatsApp. • Respond to quality complaints and support requests. • Improve our services through aggregated usage analytics. • Comply with applicable legal obligations.
We do not sell your personal information. We may share it only in the following circumstances: Service Providers: We use Google Firebase (for authentication, database, and notifications) and Razorpay (for payment processing). These providers process your data only as necessary to provide their services and are bound by their own privacy policies. Delivery Agents: Your name, delivery address, and order details are shared with our delivery agents to fulfil your orders. Legal Requirements: We may disclose your information if required by law, court order, or government authority.
Your data is stored on Google Firebase servers, which use industry-standard TLS encryption in transit and AES-256 encryption at rest. We store your data for as long as your account is active or as required to fulfil the purposes described in this policy. Financial records (wallet top-ups, payment references, and transaction history) are retained for a minimum of 6 years as required by the Indian Goods and Services Tax Act, 2017, even after account deletion.
You can permanently delete your account at any time from within the App.
Open the App → Account tab → scroll to the bottom → tap Delete Account → confirm.
What gets deleted: • Your name, phone number, and delivery address • All active and paused subscriptions (automatically cancelled) • Your wallet balance • Your device notification tokens and login access What is retained: Financial transaction records (wallet top-ups, payment IDs, and debit history) are retained for 6 years as required by Indian tax law. These records are anonymised and not linked to your name or phone number after deletion. Your account and personal data will be fully removed within 30 days of your deletion request. You will be automatically signed out of the App immediately after confirming deletion. To request account deletion by email, contact us at support@dilsfarm.com with subject line "Account Deletion Request" and include your registered phone number.
We use Firebase Cloud Messaging to send you push notifications about orders, deliveries, and wallet activity. You can disable push notifications at any time through your device settings. Disabling notifications will not affect your ability to use the App.
The App is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has used the App, please contact us and we will take prompt action.
You have the right to: • Access the personal information we hold about you. • Request correction of inaccurate information. • Delete your account and personal data directly in the App (Account tab → Delete Account). • Opt out of promotional communications. To exercise any of these rights, contact us at support@dilsfarm.com or WhatsApp +91 90327 23313.
The App may contain links or references to third-party services (e.g. Razorpay payment page). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. Any changes will be reflected in the App and on this page with an updated "Last updated" date. Continued use of the App after changes are posted constitutes your acceptance of the updated policy.
Dil's Farm Private Limited 7-29, Opp to FCI Godowns, Bobbili Road, Rajam, Vizianagaram District, Andhra Pradesh – 532127 Email: support@dilsfarm.com Phone / WhatsApp: +91 90327 23313