Refund & Cancellation Policy

We want every delivery to meet your expectations. This policy outlines how we handle cancellations and refund requests for orders placed through the Dil's Farm App.

1. Order Cancellation

You may cancel a one-time order or skip a subscription delivery at any time before 10:00 PM on the day preceding delivery through the App. After this cut-off, cancellations cannot be processed. You may also set a vacation period on the App to pause deliveries for a date range. We reserve the right to cancel your order if: • Your delivery address falls outside our service area. • We are unable to contact you to confirm the order. • The items ordered are unavailable. • Our delivery partner is denied access to your premises. • Any reason beyond our reasonable control.

2. Refund Eligibility

You are eligible for a refund if: • Product packaging is tampered, damaged, or spilled at the time of delivery. • A wrong item is delivered. • Items are missing from your order. • We cancel your order for reasons within our control. Refunds are not applicable for: • Orders placed incorrectly by you. • Quality issues arising from improper storage after delivery. • Claims reported more than 24 hours after the delivery.

3. How to Raise a Refund Request

Contact us within 24 hours of the delivery with clear photos or videos showing the issue, along with the batch number if visible. 📧 Email: support@dilsfarm.com 💬 WhatsApp: +91 90327 23313 We will review your request and respond within 24 hours.

4. Refund Processing

Approved refunds will be processed as follows: Wallet Credit (Instant): The refund amount is credited to your Dil's Farm wallet immediately upon approval. Bank Transfer: If you prefer the amount returned to your bank account, we will initiate a transfer via Razorpay. This typically takes up to 7 working days. Please mention your preferred refund method when raising your request.

5. Subscription Cancellation & Remaining Balance

If you choose to permanently cancel your subscription, any remaining wallet balance is refundable to your bank account on request. Please contact us at support@dilsfarm.com or WhatsApp +91 90327 23313. Wallet balances used for completed deliveries are non-refundable.

6. Failed Payments

If a payment attempt fails and your bank account is debited, the amount is typically auto-reversed within 5–7 working days by your bank. Please contact your bank or Razorpay support (1800 123 1272) if the reversal is delayed.