These Terms & Conditions ("Terms") govern your use of the Dil's Farm mobile application ("App"). By installing or using the App, you agree to be bound by these Terms. The App is owned and operated by Dil's Farm Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at 7-29, Opp to FCI Godowns, Bobbili Road, Rajam, Vizianagaram District, Andhra Pradesh – 532127. "You" or "User" refers to any person who registers on or uses the App. "We", "us" or "our" refers to Dil's Farm Private Limited.
Dil's Farm is engaged in the supply of dairy products — including cow milk, eggs, and other seasonal farm produce — on a subscription and one-time order basis. We facilitate delivery of orders to select localities in our service area.
We reserve the right to modify these Terms at any time. Changes will be posted within the App. Your continued use of the App after any modification constitutes your acceptance of the revised Terms.
All products are sold at the price listed on the App at the time of ordering, which may differ from day to day. Prices are subject to change with or without prior notice but shall not exceed the applicable MRP. Product availability may vary by season. Dairy products must be refrigerated immediately upon receipt and stored as indicated on the packaging.
All orders placed on the App are subject to availability and confirmation. We operate on a prepaid wallet model — your wallet balance must cover the value of the next day's order at the time of the cut-off. Order changes must be made in the App before 10:00 PM on the day preceding delivery. Requests received after the cut-off cannot be processed. Wallet deductions occur at or after the cut-off time, not at the time of delivery.
All transactions are processed in Indian Rupees (INR) through Razorpay Software Private Limited. We do not store your card or UPI credentials. Your wallet balance may not exceed ₹6,000 at any time. We are not liable for delays or failures in payment processing caused by banks, payment gateways, or network issues. Razorpay Support: 1800 123 1272 | razorpay.com/support
You must register with a valid phone number to use the App. We reserve the right to suspend or terminate your account if misuse is detected or if you are in violation of these Terms. Products purchased are for your personal use only and are not for resale.
You agree not to: • Upload or share any content that is harmful, defamatory, obscene, or unlawful. • Attempt to probe or test the security of the App. • Impersonate any person or entity. • Use the App for any unlawful purpose. • Interfere with the proper functioning of the App.
In case of quality or delivery issues, you must notify us within 24 hours with supporting photos or videos including batch details. We reserve the right to decline claims reported after 24 hours.
By registering your phone number, you consent to receiving order-related updates via calls, SMS, WhatsApp, or in-app notifications.
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts at Vizianagaram, Andhra Pradesh.
Dil's Farm Private Limited 7-29, Opp to FCI Godowns, Bobbili Road, Rajam, Vizianagaram District, Andhra Pradesh – 532127 Email: support@dilsfarm.com Phone / WhatsApp: +91 90327 23313